We understand that unforeseen circumstances may arise, and you may need to cancel or reschedule your physiotherapy appointment. We strive to provide exceptional service to all our patients and ensure that we utilize our time and resources efficiently.
Therefore, we require that all cancellations or rescheduling requests be made at least 24 hours in advance of the scheduled appointment time. Any cancellations or rescheduling requests made within 24 hours of the scheduled appointment time will be subject to a fee.
The fee for canceling or rescheduling an appointment within 24 hours of the scheduled appointment time will be equivalent to the full cost of the scheduled session.
We understand that emergencies and unexpected situations may arise, and we will do our best to work with our patients to accommodate any changes to their scheduled appointments.
In certain situations, we understand that an emergency may arise that requires a patient to cancel their appointment within 24 hours of the scheduled time. We want to assure our patients that we will do our best to work with them during these times, and they will not be subject to the cancellation fee.
Examples of emergency situations that will not incur a cancellation fee include sudden illness or injury, severe weather conditions that make travel unsafe, or any other unforeseeable and uncontrollable circumstances that prevent a patient from attending their scheduled appointment.
To avoid any confusion, we ask that patients notify us as soon as possible if they need to cancel their appointment due to an emergency. This will help us manage our schedule and accommodate other patients who may be waiting for an available slot.
We want to emphasize that our cancellation policy is in place to ensure that we can provide the best possible care to our patients while making efficient use of our resources. We appreciate our patients’ cooperation in adhering to this policy, and we also want to assure them that we will work with them during emergencies to make sure they receive the care they need.
Thank you for choosing our physiotherapy clinic for your healthcare needs, and we appreciate your understanding and cooperation in adhering to our cancellation policy.